01633 533222

Monday-Friday, 7.30am-5pm
Saturday, 7.30am-1pm

Frequently Asked Questions

Below are some frequently asked questions. If you have any additional questions, please do not hesitate to contact us.

Q. What hire periods are available?

A. Most products are available for hire from 1 day. A small number of products are a minimum of one weeks hire.

Our hire period structure is

1 Day – Hire is for 24 hours from the time of receipt of our equipment.
2 Days – Hire is for 48 hours from the time of receipt of our equipment.
1 Week – Hire is for 7 days from the time of receipt of our equipment.
Over 1 Week – Hire will be charged at the number of full weeks and part weeks.
Weekend – Hire from 8.00am on Saturday to 9.00am Monday morning. Equipment maybe collected from Friday pm if it is available.
Note – Equipment that is to be collected by ourselves will be considered off hire when instructed by the customer that it is available for collection.

Q. Do I have to pay a deposit?

A. Unless you have a credit account a deposit must be paid. Each product has a set deposit value.

Q. How can I make payment?

A. Deposits and the hire charge bill can be paid by cash, cheque (with a guarantee card) or credit card / switch card. We accept all major credit cards with the exception of American Express.

Q. Is Vat included in your prices?

A. No. Vat at the standard rate (20%) will be added to the final invoice.

Q. Do I need proof of identity?

A. Yes. For new customers you maybe asked for proof of identity. This should be a drivers license or passport.

Account customers employees maybe asked for ID, should they be unknown to us.

Q. Can I open a credit account?

A. Yes. If you are going to be a regular hirer, we would be pleased to open a credit account. Please see our credit account application form on our ‘Downloads' page. Credit account applications will be subject to normal credit checks.

Q. Do you offer a delivery and collection service?

A. Yes. We offer a local delivery and collection service . We are able to deliver anywhere in the Counties of Gwent and Monmouthshire at a reasonable transport rate. Please ask our staff for a price for your area.

Q. What is the condition of the equipment?

A. We pride ourselves on supplying modern and well maintained equipment. All equipment is tested before each hire.

Q. What about insurance?

A. We offer a damage waiver on our hire fleet. It is available at 15%of the hire charge and covers the hirer against any accidental damage to the equipment. It does not cover theft or loss. If the hirer does not take our damage waiver, all damage will be charged accordingly. It is the hirers responsibility to insure all equipment against theft or loss. Equipment will be charged on a new for old basis.

Q. What are your terms and conditions of hire?

A. Are terms and conditions can be viewed on our ‘Downloads' page.

Q. What are your opening times?

A. We are open from 7.30am to 5.00pm from Monday to Friday and 07.30 to 13.00pm on Saturdays. Should you require our services outside these hours please contact us to make prior arrangements.

Q. Is there a charge for delivery / collection?

A. The rates for delivery and collection vary with distance. You will be quoted when you place your reservation. We do endeavour to keep our charges as low as possible - more often than not cheaper than a taxi fare.

Q. What methods of payment do you accept?

A. We ask customers to pay in advance by credit or debit card. We also encourage all regular customers to open a trade account where you are invoiced monthly. To set up a trade account call us and we will advise you further.

Q. What is my responsibility for the return of the equipment?

A. All equipment remains on hire until returned to We Hire. Should you require collection please telephone to ensure we take it OFF-HIRE'. You must obtain an off hire number to terminate your hire. The security of all equipment remains your responsibility until returned or collected by us. It is the customer’s responsibility to insure the hired equipment.

Q. Do I get charged if the equipment is damaged or missing?

A. We do have to charge for damaged or missing equipment. Please ensure that equipment is secured when not in use and protected from vandalism or loss.

Q. Do I need identification to hire from you?

A. Yes, we request two forms of identity prior to the start of the hire. A bank or credit card together with your driving licence showing your current address. Feel free to call us if you need clarification.

Q. How should I reserve my equipment?

A. Either call us and arrange your delivery / collection date over the phone, email us, or come into our depot to speak to an assistant in person.

Q. Do you repair equipment?

A. Yes we do. Have a look at our repairs page on the website.

Q. Can customers obtain training in the use of the hired equipment?

A. Our staff can provide training in the use of the equipment. Customers must, however, ensure that the operator of the equipment is competent.

Q. If the period of hire is longer than expected what should the customer do?

A. The customer should advise We Hire as soon as possible. Thereafter an additional invoice will be raised and the payment will be taken using the customer's credit/ debit card. The same procedure applies when the equipment is lost or damaged.

Q. What happens if the customer has an accident while using equipment from We Hire?

A. The customer shall indemnify We Hire in respect to all claims by any person(s) whatsoever for injuries to persons or property caused by or in connection with or arising out of the use of the equipment other than by proven negligence by personnel supplied by We Hire.

Q. What happens if the equipment fails to work?

A. Customers should either return the equipment or contact We Hire and request a service call. They should not attempt to repair the equipment themselves.

Please contact us about your hire requirements on 01633 533222